B2B SaaS support + platform
Support copilot with controlled account actions
A support organization wants an AI copilot to resolve tickets faster, but account changes and credits must follow policy. Their prior chatbot could draft answers, but operators still switched tools manually and could not trust autonomous writes.
Incoming ticket context is read through Reader nodes, a Conversation node generates a resolution plan, and Decision nodes classify action risk. Low-risk responses auto-send, medium-risk responses queue for lead review, and high-risk changes route to explicit approval before Writer nodes execute.
Expected outcomes: Faster first-response and resolution throughput without removing oversight; Clear separation between recommendation generation and account mutations; Auditable chain for every user-facing or billing-impacting action.